Help Desk

The Help Desk is our name for a combination of services that students, faculty, and staff may use to get help with technical as well as facility, and general queries.

There are 3 primary ways to ask for help:

1. Walk up support – The Tech Bar

   • Walking into lecture and remember you forgot your charger?
   • Need help getting online?
   • Can’t understand why your laptop is acting up?
   • Want to reserve a loaner PC for an upcoming test day?

The staff at the Tech Bar will be on hand to help. Find us outside the lecture halls.

2. Email based support – Help Desk

Example types of requests:

• • Add funds to your printing account
  • Setting up Office M365 for multiple devices
  • Troubleshooting difficult laptop issues
  • Event/Meeting support
    • Requesting setup of room configuration and technical support for a faculty or staff event/meeting
    • NOTE: Student events are requested with the Student Organization Event Request Form

Create a request by emailing us at helpdesk@burrell.edu

Tell us what campus you are on and a brief description of your needs

Our Help Desk professional staff are there from 8am-5pm Mon-Fri to assist with those more difficult and complex needs.

3. AI based support – M365 Copilot and the Burrell Help Desk Assistant

   Microsoft Copilot Chat (General Academic Help)

   • Microsoft Copilot Chat Use Copilot Chat for course-related or other educational tasks (e.g., outlining notes, drafting study guides, explaining concepts). Please review the AI Chat Educational Usage Guide below to see acceptable usage. Login with your Burrell email credentials.
   • Review the Burrell AI Policy, Standard Operating Procedure for AI, and and AI Chat Educational Usage Guide.
     • Copilot Chat securely holds all prompts and files within the Burrell College tenant.
     • Observe the college policies and your faculty directives on AI usage.

   Burrell Help Desk Assistant Bot (Burrell Specific or IT Questions)

   • There is also a Burrell College Help Desk Assistant chatbot you can access inside Copilot that was built to specifically answer student questions about Burrell College itself – policies, campus services, lockers, parking, IT how-to’s, etc. It’s available 24×7 for quick questions.
     • Use this link to launch the chatbot inside Teams (for mobile use install the Teams app first)
     • Use this link to launch the chatbot inside Copilot

Help Desk Additional Details are Here

Additional Resources for students can also be found on MyBCOM.