Help Desk

The Help Desk is our name for a combination of services that students, faculty, and staff may use to get help with technical as well as facility, and general queries.

There are 3 primary ways to ask for help:

1. Walk up support – The Tech Bar

   • Walking into lecture and remember you forgot your charger?
   • Need help getting online?
   • Can’t understand why your laptop is acting up?
   • Want to reserve a loaner PC for an upcoming test day?

The staff at the Tech Bar will be on hand to help. Find us outside the lecture halls.

2. Email based support – Help Desk

Example types of requests:

• • Add funds to your printing account
  • Setting up Office M365 for multiple devices
  • Troubleshooting difficult laptop issues
  • Event/Meeting support
    • Requesting setup of room configuration and technical support for a faculty or staff event/meeting
    • NOTE: Student events are requested with the Student Organization Event Request Form

Create a request by emailing us at helpdesk@burrell.edu

Tell us what campus you are on and a brief description of your needs

Our Help Desk professional staff are there from 8am-5pm Mon-Fri to assist with those more difficult and complex needs.

3. AI based support – M365 Copilot and the Burrell Help Desk Assistant

   • Microsoft Copilot Chat is the official AI chat bot you may use for BCOM specific needs. Login with your Burrell email credentials.
   • Review the Burrell AI Policy and Standard Operating Procedure for AI.
     • Copilot Chat securely holds all prompts and files within the Burrell College tenant.
     • Observe the college policies and your faculty directives on AI usage.
   • There is also a Burrell College Help Desk Assistant chatbot you can access inside Copilot that was built to specifically answer student questions about Burrell College. It’s available 24×7 for quick questions.
     • Use this link to launch the chatbot inside Teams (for mobile use install the Teams app first)
     • Use this link to launch the chatbot inside Copilot

Help Desk Additional Details are Here

Additional Resources for students can also be found on MyBCOM.