Technical Support Assistant

Burrell College uses synchronous tools like Zoom to link our Las Cruces, NM and Melbourne, Fl campuses together. The Technical Support Assistant is responsible for helping to make sure these classes are set up and ready to go each day. That involves coming to the campus before each class session, logging into the classroom computer and AV system, testing local microphones and cameras, and bringing up the instructor’s PowerPoint and/or other content. Coordination with the “other site” is a critical part of making sure that everyone is ready to go on both campuses when students and instructors are ready to start classes in both Las Cruces and Melbourne. The Technical Support Assistant may also assist with monitoring the Zoom session for problems, managing chats, and other related support activities. During some events, there may be some light furniture arranging as rooms may need special setups for particular events.